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Use this page to find important information about how we serve our patients, their families, and guests.
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IMPORTANT UPDATES AND NEWS
In response to some stated concerns in the community, we wanted to provide you with some clarifying information. McKenzie Health as well as Dr. Ramage, have been, enrolled with Blue Cross and Blue Shield, Medicare and ND Medicaid for many years.
Recently, we have also enrolled with several other insurance plans. All of our employed providers and the vast majority of our ER providers are enrolled in these plans as well. A couple of the newer ER providers have enrollments being finalized as we speak. However, if your visit falls in an insurance enrollment gap, you will not be responsible for the increased out-of-network responsibility.
Answers to our Most Asked Questions
What insurance plans are accepted at McKenzie Health?
We currently accept the following insurance plans at McKenzie Health
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Sanford Health Plan
- United Healthcare
How does the sliding fee application and sliding fee schedule work?
It is the policy of McKenzie County Healthcare Systems, Inc., to provide essential services regardless of the patient’s ability to pay. Discounts are offered based upon family income and size.
Where do I find more information about privacy practices?
Our Patient Privacy Information is published on this website.
Which providers are in my network?
All of our employed providers (Dr. Gary Ramage and Jess Heggen) and the vast majority of our ER providers are enrolled in these insurance plans.
A couple of the newer ER providers have enrollments being finalized. However, if your visit falls in an insurance enrollment gap, you will not be responsible for the increased out-of-network responsibility.
What is the McKenzie Health Payment Policy?
Payment Policies
Copayments and deductibles are expected at the time of service; we have payment options for those who cannot afford to pay their portion and individuals without medical insurance coverage.
We will make every effort to inform you of any upfront charges prior to your hospital, clinic, or lab visit (including any applicable deductibles and copayments).
However, other care and testing may be required that is only discovered in the course of providing care. In the event that this occurs, we will bill your insurance for the additional care and testing. If there is a remaining balance after insurance has paid, we will send you a bill.
We appreciate your understanding in this matter. If you have questions regarding our billing processes, please do not hesitate to ask.
RELATED INFORMATION: McKenzie Health Payment Policy and Billing Information
How do I request medical records?
For medical records, please contact the Health Information Management (HIM) Department at 701-444-8709
They can help you with your request Monday – Friday, 8:30am – 4:30pm.
Prepare for this request by downloading, printing, and completing the Authorization Form here: Print and Complete Authorization Form
You can request copies of your medical records by email at HIM@mchsnd.org or by fax at 701-842-4503
For 24/7 access, you can use the My Sanford Chart to access your medical records.
What is provider-based billing?
Provider-based billing is a type of billing for services given in a hospital or hospital facility. The hospital facility may be called an outpatient department, doctor’s office or practice.
Why provider-based billing?
Provider-based billing is used across the U.S. by many healthcare systems, like McKenzie Health. Patients benefit because all participating hospital facilities must follow strict quality standards and offer additional resources for patients and their families.
How will my bill look for provider-based billing?
The Centers for Medicare and Medicaid have separate payment programs for provider-based billing and requires McKenzie Health to make it clear to our patients which healthcare services are part of the hospital. Provider-based billing only applies to patients with Medicare, Medicaid or select Medicare Advantage plans. The billing statement for each visit or service you receive will show:
- One charge for the professional services from the doctor you see;
- One charge for the facility, which covers the use of the room and any medical or
technical supplies, equipment and support staff.
Which McKenzie Health medical practice locations are provider-based?
The majority of McKenzie Health clinics and medical practices are provider based. All McKenzie Health clinics and practices that use provider-based billing include one of the following on their sign, letterhead, location page on the website and on some other materials:
“A McKenzie Health Hospital facility” or "A department of McKenzie Health Hospital"
Who can I contact for financial assistance and other billing questions?
McKenzie Health has a financial assistance program that may be able to help you with out-of-pocket expenses. For more information about this program or if you have other questions, contact McKenzie Health Financial Counseling at (701) 444-8798 or
email financialcounselingteam@mchsnd.org
Will there be a change in how I receive care?
No. You will continue to receive excellent quality care from the same doctors you have come to know and trust. Scheduling for appointments and tests will not change.
Are all patients billed using provider-based billing?
The requirement to list professional services and facility charges separately is unique to the Centers for Medicare and Medicaid. Only patients with Medicare, Medicaid, Medicare Advantage or Medicaid HMO plans are billed with the professional service and facility charges listed separately. All other insurance health plans and networks do not require charges to be shown and billed separately. They are listed as one charge.
Does provider-based billing increase my cost?
Your cost depends on your insurance coverage. Benefits may vary for some services at hospital facilities.
Who do I contact if I have questions about my insurance coverage?
Contact your insurance provider.
Health Services
Our well-rounded team of healthcare providers and specialists are ready to help you live life to its fullest.
Helpful Phone Numbers
Patient Financial Services 701-444-8798
Laboratory 701-444-8610
Good Shepherd Home 701-444-2331
Horizon Assisted Living 701-444-4689
Connie Wold Wellness Center 701-842-6307
Rural Health Clinic 701-842-3771
Hospital 701-842-3000
Prairie Rose Gift Shop 701-570-6846
Occupational Therapy 701-842-6315
Physical Therapy 701-842-6315
Speech Therapy 701-842-6315
Specialty Clinics 701-444-8730
ASK A NURSE
Call anytime, day or night for immediate non-emergency assistance
We recommend that our patients use MyChart IN THE PATIENT PORTAL
What is MyChart?
MyChart is an application (app) for Android phones and tablets, and Apple devices. This app provides fast, secure access to the most frequently used features of MyChart. With this app, a user can quickly and easily access his/her medical records, send private messages to providers, see upcoming and past appointments, get lab results, proxy access, and much more.
My Sanford Chart is a tool used by McKenzie Health to offer our patients 24/7 secured access to their medical details. This tool is provided by Sanford Health.
How can I get MyChart?
To use the mobile MyChart app, you must first have a MyChart account. If you do not already have a MyChart account, please ask for your access code at your next Sanford clinic visit or request an activation code online at https://www.mysanfordchart.org/mychart/signup
The app is free. To get it, you need an Android or Apple device. From one of those devices, go to the App Store application. Alternatively, you can access the App Store or Google Play on a desktop or laptop computer, download the app, and install it when the mobile device is synched.
The website to sign up is:
https://www.mysanfordchart.org/mychart/signup
The App information is:
1. Search keyword “mychart” in the iTunes App store or Android Market
2. Download and install the free MyChart App
3. Run the MyChart application from your smartphone
4. Select Sanford Health from the list of healthcare providers
5. Login with your My Sanford Chart login ID and password**
** You must be an active My Sanford Chart user (previously created a My Sanford Chart login ID and password) to use the MyChart App. If you do not already have a My Sanford Chart account, please ask for your access code at your next Sanford clinic visit or request an activation code online at https://www.mysanfordchart.org/mychart/signup
Why should I use MyChart?
MyChart offers mobility, instant access and convenience. Users are not required to be in front of a traditional desktop or laptop computer to access the benefits of the MyChart system. Typical users would be parents, patients who travel frequently, salespeople who spend a lot of time on the road, students, and those who have come to rely on an Apple or Android mobile device for internet access and messaging.
Is MyChart secure?
Security is a crucial component to the MyChart. The Apple and Android app use the same bank-level security that is used for other sensitive data transferred via the Internet.
My Sanford Chart is a tool used by McKenzie Health to offer our patients 24/7 secured access to their medical details. This tool is provided by Sanford Health.
Access MyChart
Benefits of signing up for MyChart include:
- Access your online medical record
- Schedule/cancel appointments online
- Access your test results
- Request prescription refills
- Message your care team
- Sign up for online credit card payments
- Sign up for paperless billing
Test Results – View test results that have been released to MyChart
Messages – View, reply, and send messages to provider’s office
Appointments– View future appointments and After Visit Summary from past appointments
Medications – View list of medications and request medication refills
Health Reminders – View health maintenance reminders
Health Summary – View health summary, such as Allergies, Immunizations, and Health Issues
Proxy Access – View other accounts to which proxy access has been established
Compassionate and quality healthcare.
Close to home.
At McKenzie Health, our commitment is to the patients and their families, whatever their needs might be. Our goal is to achieve the highest degree of healthcare for all who come through our doors. We’re rural USA where we embody hometown values with a commitment to quality services, continuity of care, qualified staff, and family involvement for individual patients and clients.
Health Experts
Departments
Locations
years of experience
Serving Western North Dakota Since 2004
McKenzie Health was born on July 1, 2004, with the merger of the Good Shepherd Home Corporation and the McKenzie County Memorial Hospital Corporation. This resulted in the consolidation of all healthcare services in McKenzie County and the greater ability to serve Western North Dakota’s needs.
McKenzie Health consists of the Hospital, Emergency Department, Urgent Care, Rural Health Clinic, Specialty Clinics, Good Shepherd Home (long-term care), Horizon Assisted Living, and Connie Wold Wellness Center.
Our goal is to provide our rural communities with access to quality healthcare.
We Accept Most Health Insurance, Including These:
